Privacy policy

Last updated: 20 October 2026

DAYLi Physiotherapy is run by Carys Day and Gaby Licence, HCPC-registered physiotherapists providing children's physiotherapy at home across Kent. We take the privacy of you and your child seriously. This policy explains what information we collect, why we collect it, and your rights.

Information we collect

When you send an enquiry through our website, we collect:

• your name, email address, phone number (if given) and town or village
• your child's first name and age range
• the service you're interested in and how you'd like us to contact you
• anything you tell us in your message, which may include information about your child's health or development

When you contact us by phone, email or WhatsApp, we collect the details you choose to share with us.

If your child becomes our patient, we keep clinical records, including assessment findings, treatment notes and progress reports, as required by our professional regulator, the Health and Care Professions Council (HCPC).

How we use it

• to reply to your enquiry and talk through whether we can help
• to arrange, provide and record your child's physiotherapy
• to send invoices and keep financial records
• to meet our legal and professional obligations

We never sell your information or use it for marketing without your permission.

Our legal basis

We use your contact details to respond to your request and, if you go ahead, to provide our service to you. Information about your child's health is special category data. We use it with your explicit consent when you send an enquiry, and for the provision of health care when your child is our patient.

Who we share it with

We only share information where we need to. The services that help us run the practice are:

• Web3Forms, which delivers enquiry form messages to our email inbox
• Cloudflare, which hosts this website and forwards our email
• Google Fonts, which supplies the fonts this website uses; your browser connects to Google to load them
• WhatsApp, if you choose to message us there

With your agreement, we may also share relevant information with other professionals involved in your child's care, such as their GP, consultant, school or other therapists. We will only share information without your agreement where the law requires it, for example to protect a child from harm.

How long we keep it

• Enquiries that don't lead to treatment are deleted within 12 months.
• Clinical records for children are kept in line with professional guidance, usually until the child's 25th birthday (or 26th if they were 17 when treatment ended).
• Financial records are kept for 6 years, as required for tax purposes.

Keeping it secure

We store information securely, limit access to the physiotherapists involved in your child's care, and use password-protected devices and accounts.

Your rights

You have the right to:

• ask for a copy of the information we hold about you or your child
• ask us to correct anything that's wrong
• ask us to delete information we don't need to keep
• withdraw your consent at any time
• object to or ask us to limit how we use your information

To do any of these, contact us using the details above. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

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Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.